bij99 Frequently Asked Questions

Creating a bij99 account takes under two minutes. Visit bij99.vip, click the registration link, and enter your username, mobile number, email address, and a secure password. You must be at least 21 years old to register. Once your details are submitted your account is active and you can make your first deposit immediately through bKash, Nagad, Rocket, or any other supported payment method. KYC document verification is required before your first withdrawal is processed.

bij99 accepts three types of government-issued ID for KYC: your Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. The document must clearly show your full name, date of birth, and photograph. You may also be asked to submit a selfie holding the document alongside a handwritten note showing the current date and bij99. KYC is typically processed within 24 hours of submission. Without completed KYC, withdrawal requests cannot be approved.

Click the Forgot Password link on the bij99 login page and a reset link will be sent to your registered email address. Follow the link to set a new password. If you no longer have access to that email account, contact [email protected] directly with your registered username and a copy of your KYC document so the team can verify your identity and restore access. bij99 will never ask for your current password via email or live chat — treat any such request as fraudulent.

No — bij99 strictly permits one account per player. Duplicate accounts are detected automatically through device fingerprinting and payment method matching. If a duplicate is found, both accounts may be suspended and any bonus winnings forfeited. If you believe a duplicate was created accidentally during a failed registration, contact support immediately so the unwanted account can be removed without affecting your primary account. Running multiple accounts to claim the same bonus more than once is a direct violation of bij99 Terms and Conditions.

Email [email protected] from your registered email address and request permanent account closure. Make sure your account balance is zero before submitting — withdraw any remaining funds first. Closure requests are processed within 2 business days. If gambling is the reason for closing, bij99 recommends self-exclusion instead, as it provides stronger protections including blocking re-registration attempts and pausing all promotional communications for the chosen exclusion period.

bij99 supports all major payment options used by players in Bangladesh. Mobile banking options include bKash, Nagad, Rocket, and Upay, all of which support instant deposits. Card payments via Visa and Mastercard are accepted. Local bank transfers through Dutch-Bangla Bank, BRAC Bank, IBBL (Islami Bank Bangladesh), and Sonali Bank are available for larger amounts. All transactions are processed in BDT (Bangladeshi Taka) with no currency conversion charges applied by bij99.

bKash deposits to bij99 are credited instantly in almost all cases. Once the bKash transaction is confirmed on your phone, the amount appears in your bij99 wallet balance within seconds. If a bKash deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation screen and email it to [email protected] with your bij99 username — the finance team will investigate and credit the amount manually if the transfer is verified.

The minimum deposit on bij99 is ৳200 for all mobile banking methods including bKash, Nagad, Rocket, and Upay. For card payments via Visa or Mastercard, the minimum is ৳500. Bank transfer minimums vary depending on the originating bank's own rules, but bij99 accepts transfers from ৳1,000 upward. There is no maximum deposit limit set by bij99, though your mobile banking provider's own daily transaction cap will apply — check your bKash or Nagad app for your personal limit.

The minimum withdrawal on bij99 is ৳500 for bKash and Nagad. For Rocket and Upay the minimum is also ৳500. Bank transfer withdrawals have a minimum of ৳2,000 due to processing overheads. Withdrawals require completed KYC verification before they can be approved. The withdrawal amount must be from real-money funds — bonus funds that have not yet met the wagering requirement cannot be withdrawn until the rollover is fully completed.

bij99 targets a withdrawal processing time of 1 to 4 hours for bKash and Nagad once your request has been reviewed and approved by the finance team. During peak periods this may extend slightly. Bank transfer withdrawals follow standard bank clearing schedules and typically take 1 to 3 business days. All withdrawal requests are reviewed by the bij99 finance team — this review step normally takes under 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

bij99 covers a wide range of cricket betting markets focused on tournaments popular with Bangladeshi fans. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Championships, and bilateral Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, innings total, over/under run lines, player performance props, method of dismissal, and live in-play betting on selected fixtures. New markets open ahead of each match day based on the tournament schedule.

All slot games on bij99 use certified Random Number Generator (RNG) technology, meaning each spin result is completely independent and statistically random. bij99 does not alter the RTP settings configured by the original software provider. Most slots in the bij99 library carry RTPs between 94% and 97%, which is standard across the regulated online casino industry. You can check the RTP for any specific slot in that game's information panel or paytable before you start spinning.

Yes — bij99 is fully optimised for mobile browsers and does not require any app download. You can access the complete bij99 game library, including live casino, cricket betting, slots, and crash games, directly through your Android or iOS browser. The bij99 mobile interface is designed for smaller screens and performs smoothly on standard 4G connections across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other cities throughout Bangladesh.

bij99 offers a full live casino suite powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Available tables include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Andar Bahar, Dragon Tiger, Speed Baccarat, and game show titles such as Crazy Time and Mega Ball. All tables are streamed in HD with real dealers in real time. Bangladeshi players are among the most active participants in our live Andar Bahar and Baccarat rooms, both of which run around the clock.

Yes — bij99 features Aviator by Spribe and a range of other crash-format games. In crash games, a multiplier rises from 1x and you must cash out before the round crashes. The longer you hold, the higher the potential reward — but also the higher the risk of losing your stake. Crash games on bij99 are provably fair, fast-paced, and fully playable on mobile. They sit alongside slots and live casino tables in the bij99 game lobby, making them easy to find on any device.

bij99 offers a welcome bonus on your first deposit as a new registered player. The exact bonus percentage and maximum amount vary by current promotion — check the bij99 promotions section for the latest offer before depositing. All welcome bonuses come with wagering requirements that must be met before bonus-derived winnings can be withdrawn. New players in Bangladesh should read the full bonus terms carefully, paying attention to the rollover multiplier, eligible games, and the time window for completing the wagering requirement.

A wagering requirement — also called a rollover — means you must place total bets equal to a set multiple of the bonus amount before withdrawing any winnings from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to wager a total of ৳20,000 across eligible games before withdrawal is unlocked. Not all games contribute equally: slots typically count 100% toward wagering, while live casino games and sports bets may contribute a lower percentage. Check each bij99 promotion's specific terms for the exact contribution rates.

bij99 periodically awards free spins as part of welcome packages, reload promotions, and seasonal campaigns tied to events such as Eid, Pohela Boishakh, or major cricket tournaments like the BPL or T20 World Cup. Free spins are usually credited to specific slot titles and carry an expiry window of 24 to 72 hours after crediting. Winnings from free spins are subject to a wagering requirement detailed in the promotion terms. Check the bij99 promotions page or contact support to confirm which free spin offers are currently live.

Yes — bij99 reserves the right to cancel a bonus and void any associated winnings if the bonus terms are breached. Common violations include attempting to withdraw before completing the wagering requirement, wagering bonus funds on excluded game categories, opening a duplicate account to claim the same bonus twice, or providing false information during registration. To avoid unintentional forfeiture, always read the specific terms attached to each bij99 promotion before opting in and contact support if anything is unclear.

bij99 is a secure online gaming platform that protects all player data and financial transactions using SSL encryption. Account security is reinforced through mandatory KYC verification before withdrawals are processed. All payment processing runs through established providers including bKash and Nagad. Game software is sourced from certified providers who use audited RNG systems to guarantee fair outcomes. Players can review the bij99 Privacy Policy and Terms and Conditions pages for full details on how their data and funds are handled.

The minimum age to register and play on bij99 is 21 years old. This policy applies to all players regardless of location within Bangladesh. bij99 enforces the 21+ rule through KYC document verification at the time of withdrawal. Any account found to belong to a person under 21 will be closed immediately, all deposits returned to the original payment source where possible, and any accumulated winnings forfeited. If you are a parent or guardian concerned about underage access, please contact [email protected] so we can assist.

bij99 offers self-exclusion for players who feel gambling is negatively affecting their life. You can request exclusion for 6 months, 1 year, 2 years, 5 years, or permanently. To start the process, email [email protected] from your registered email address and state clearly the exclusion period you want. Your account will be closed on receipt of the request, all marketing communications will stop immediately, and attempts to re-register during the exclusion window will be blocked. A shorter time-out option of 24 hours to 6 weeks is also available for players who simply need a break. Visit our Responsible Gaming page for full details.