bij99 Privacy Policy

bij99 ("we", "us", or "our") is committed to protecting the privacy and personal data of every individual who uses the bij99 platform, accessible at bij99.vip. This Privacy Policy describes in detail the categories of personal information we collect, the purposes for which that information is used, the circumstances in which it may be shared, the security measures we apply to protect it, and the rights available to you as a data subject. This Policy forms an integral part of the bij99 Terms and Conditions and should be read alongside them.

By registering a bij99 account, logging in, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the bij99 platform and contact support to close your account.

bij99 collects personal information from players through a number of channels, including account registration forms, identity verification submissions, deposit and withdrawal transactions, customer support interactions, and automatic data collection technologies. The categories of personal data we may collect include:

• Identity and contact data: full name, date of birth, email address, and mobile phone number as provided at registration.
• Verification documents: government-issued photo identification (such as a National ID card or passport) and proof of address, collected as part of our Know Your Customer (KYC) obligations.
• Financial data: deposit and withdrawal transaction records, payment method details (such as bKash or Nagad account references), and account balance history. Full payment credentials are processed by our payment partners and are not stored on bij99 servers.
• Usage and gaming data: login timestamps, session durations, game history, bet sizes, wagering patterns, and platform feature interactions. This data is used to personalise your experience and to fulfil our responsible gaming obligations.
• Technical data: IP address, device type and model, operating system version, browser type, and approximate geolocation data derived from IP. This data is collected automatically when you access the bij99 platform.

bij99 only collects the minimum personal data necessary to provide a safe, compliant, and enjoyable gaming experience. We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming purposes, and we do not collect data from individuals who have not registered an account.

bij99 uses the personal data we collect for the following purposes, each of which is necessary to deliver our services or to comply with our legal and regulatory obligations:

• Account creation and management: to register your bij99 account, verify your identity, process deposits and withdrawals, and maintain your account history.
• Service delivery: to provide access to games, betting markets, live casino tables, and all other features available on the bij99 platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as defined in the bij99 Terms and Conditions.
• Responsible gaming: to monitor betting patterns and account activity that may indicate problem gambling, to enforce deposit limits and self-exclusion requests, and to fulfil our duty-of-care obligations to players.
• Customer support: to respond to your queries, complaints, and account-related requests via our support email, and to maintain records of correspondence for quality assurance and dispute resolution purposes.
• Marketing and promotions: to notify you of relevant bij99 bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), and platform updates, where you have given consent to receive such communications. You may withdraw consent at any time by contacting support.

bij99 processes personal data only where a lawful basis exists. The primary legal bases on which we rely are:

• Contractual necessity: processing that is required to register your account, verify your identity, process transactions, and deliver the bij99 gaming service you have signed up for.
• Legal obligation: processing required to comply with anti-money laundering (AML) obligations, identity verification requirements, and other applicable legal duties.
• Legitimate interests: processing carried out to detect and prevent fraud, protect the security and integrity of the platform, and ensure a fair gaming environment for all players.
• Consent: processing for marketing communications and optional personalisation features, where you have given explicit opt-in consent. This consent may be withdrawn at any time without affecting the lawfulness of prior processing.

bij99 does not sell, rent, or otherwise share your personal data with third parties for commercial purposes. We may, however, share your data with trusted third parties in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive only the transaction-specific data necessary to complete your deposit or withdrawal. They are contractually bound to use this data solely for payment processing purposes.
• Game technology providers: software studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data for the purpose of game performance analytics and RNG certification audits. No personally identifiable information is shared with game studios.
• Regulatory and law enforcement authorities: bij99 may disclose personal data to relevant authorities where required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and are handled with the strictest confidentiality.
• KYC and identity verification partners: specialised third-party identity verification services may process copies of your identification documents on bij99's behalf for the purpose of fulfilling our KYC obligations. These partners are subject to strict data processing agreements and may not use your data for any other purpose.

All third parties with whom bij99 shares personal data are subject to contractual obligations that require them to maintain the confidentiality and security of that data and to use it only for the specific purposes for which it was disclosed. bij99 does not share your personal data with any advertising networks, social media platforms, or data analytics companies.

bij99 treats financial data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are transmitted directly to the relevant payment gateway using encrypted connections. bij99 does not store complete card numbers, mobile banking PINs, or full payment account credentials on its servers.

bij99 retains transaction reference numbers, timestamps, and amounts for the purposes of account reconciliation, dispute resolution, and compliance with applicable financial regulations. This transactional metadata is retained for the period required by applicable law and is deleted thereafter. Players may request a statement of their transaction history at any time by contacting support.

bij99 uses cookies and similar tracking technologies to operate the platform, remember your session, and improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences such as language setting, last-used payment method, and display preferences. Disabling these cookies may affect your experience but will not prevent you from using the platform.
• Analytics cookies: used to collect anonymised data about how players interact with the bij99 platform, which pages are most visited, and where technical errors occur. This data helps us improve the platform. No personally identifiable information is included in analytics data.

bij99 does not use advertising or retargeting cookies of any kind. We do not participate in cross-site tracking networks, and we do not allow third-party advertisers to place cookies on the bij99 platform. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

bij99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory retention requirements. The general retention periods we apply are as follows: account data and KYC records are retained for the duration of your active account plus a further period required by applicable law following account closure; transaction records are retained for the period required by applicable financial regulations; support correspondence is retained for a period sufficient to resolve any outstanding disputes and to meet our quality assurance obligations; technical log data (IP addresses, session logs) is retained for a shorter rolling period used for security monitoring and fraud detection.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be linked to you as an individual. Players who request early deletion of their data should be aware that deletion requests cannot be actioned where retention is required by law, and that deletion of account data will result in the permanent closure of the associated bij99 account.

As a bij99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a description of your request. bij99 will respond to all data rights requests within a reasonable time and at no charge to you.

bij99 will not discriminate against any player who exercises their data rights. Exercising your data rights will not affect your ability to use the bij99 platform, except where the exercise of those rights (such as a request for full data deletion) necessarily results in account closure.

bij99 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict personal data access to authorised personnel only, regular security assessments and penetration testing of the bij99 platform, and automated monitoring systems that detect and respond to suspicious activity in real time.

While bij99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that affects your personal data, bij99 will notify affected players promptly and take all necessary steps to mitigate the impact of the incident. Players are also advised to take their own security precautions, including using a strong unique password for their bij99 account and not sharing their login credentials with any other person.

bij99 is strictly an adults-only platform. Players must be at least 21 years of age to register and use the bij99 platform. bij99 does not knowingly collect, store, or process the personal data of any individual under the age of 21. If bij99 becomes aware that personal data belonging to a person under 21 has been collected — whether through misrepresentation at registration or any other means — that data will be deleted immediately and the associated account will be permanently closed. Parents and guardians who believe that a minor may have registered a bij99 account are encouraged to contact support immediately at [email protected] so the matter can be investigated and resolved without delay.

bij99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will update the effective date shown at the top of this page. Where a change significantly affects your rights or the way we use your personal data, we will endeavour to provide reasonable advance notice by posting a notice on the bij99 platform or contacting you directly via your registered email address.

Your continued use of the bij99 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any revision to this Policy, you should discontinue use of the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data security concern, please contact the bij99 support team. All privacy-related correspondence should include your registered username and a clear description of your query or request. We aim to respond to all privacy enquiries within one business day during Bangladesh Standard Time (BST, UTC+6) working hours.